Columbia, MD, 1099, W2
Supervise the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations. Refer problems to Tier 3 staff for resolution as required, track and monitor response/resolution time, and verify user acceptance. Manage operational management team and service delivery staff to ensure service levels and objectives are met. Train and evaluate employees to enhance their performance, development, and work product.
Available shifts are
Swing 1: Sun-Thurs, 1400-2230
Swing 2: Tues-Sat, 1400-2230; Night 1: Sun-Thurs, 2200-0630; Night 2: Tues-Sat, 2200-0630.