CNOC Tier II Tech Problem & Provisioning Manager

Chantilly, VA, 1099, W2

Our Client has an opening for a CNOC Tier II Technician to support the customer’s computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.

Responsibilities

  • Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices
  • Respond to, update, and resolve incident tickets within ServiceNow
  • Administer networks including hardware, systems software, applications software, and all hardware configurations
  • Coordinate network operations, maintenance, repairs, or upgrades
  • Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate
  • Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
  • Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs))
  • Modify and troubleshoot layer three routing across the enterprise network
  • Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN
  • Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network
  • Ensure adequacy of plans for hardware and communications
  • Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks
  • Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network
  • Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents
  • Diagnose hardware and software problems and coordinate the replacement of defective components
  • Support network operations and maintenance activities via technical exchange meetings

Requirements

  • TS/SCI CI Poly Clearance
  • 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years.
  • Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2
  • Ability to work independently or with other cabling service technicians performing service calls, completing adds, moves and changes
  • Familiarity with Microsoft Office products Excel, Visio, and Word
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