CNOG/GNOC Tier II Tech Incident Manager

Chantilly, VA, 1099, W2

This department is open 365 days a year and shifts follow a coordination called “Panama Work Schedule (work 2 days, 2 days off, work 3 days)” which a 12 hour shift. The work hours/shift work is discussed will be further discussed in the interview.

Responsibilities

Provide 7x24x365 Tier II technical support for customer’s WAN and LAN networks
Monitor and report Tier II repair of the networks using tools such as HP OpenView
Communicate with customers, engineers and management during trouble resolution or escalation
Coordinate network operations, maintenance, repairs, or upgrades
Update database(s) and documentation as part of the repair effort
Monitor and analyze network performance and data input/output reports to detect problems

Requirements

TS/SCI CI Poly Clearance
10 years of related/relevant work experience that can be a combination of work history and education. This equates s to a master’s and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10 years of experience that can be a combination of work history and education.
Must comply with DoD 8570 IAT Level 2
Hands on experience with network switches and routers
Strong network troubleshooting experience
Familiarity with Incident Management processes
Good verbal and writing skills

CNOG/GNOC Tier II Tech Incident Manager

Responsibilities

Requirements

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