IT Field Support Specialist

Columbia, MD, 1099, W2

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements.


  • Analyze existing requirements and prepares specifications for hardware acquisitions
  • Develop hardware installation schedules
  • Prepare drawings documenting configuration changes at each site
  • Prepare site installation and test reports
  • Train site personnel in proper use of hardware
  • Build specialized interconnecting cables
  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
  • Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
  • Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
  • Support network upgrade projects or initiatives
  • Support end-user connectivity needs


  • TS/SCI FSP Clearance
  • High school/GED and a minimum of 4 years of experience; Equivalent education and experience: Associate’s degree and 2 years of experience
  • Must have one of the following 8570 certifications: A+ CE, NET+ or Sec+
  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
  • Well-versed in installing windows, software, applications, antivirus and patches
  • Demonstrated ability to read and understand technical manuals and schematics
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
  • Able to manage time and priorities effectively
  • Able to work efficiently with minimal supervision
  • Proficient in working with end-users remotely
  • Demonstrated expertise in Microsoft Windows 7 and 10
  • Familiar with Active Directory security and policies
  • Excellent analytical and problem solving skills
  • Outstanding communication skills to relate with team members and support workers
  • Must to be able to lift 50 lbs
  • Must be able to drive company vehicle
  • Must be available to work some 8 hour shift between the hours of 6am-6pm, as determined by management
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