Knowledge & Content Manager

Springfield, VA, 1099, W2

The Knowledge & Content Manager is responsible for the design, development, and socialization of polices, processes, procedures, and the enterprise Knowledge Management (KM) portfolio. This individual will collaborate with disparate stakeholders across the organization to transition manual business practices into automated workflows with the goal of maximizing the efficiency of the organization. The Knowledge & Content Manager will promote the deployment of KM, conduct training to ensure KM best practices are applied across the enterprise. The position will be fluent in various KM methodologies and will stay current through research and benchmarking. The individual will help the customer establish KM policies that mature and sustain a successful KM program.


  • Ensures that KM activities align with the vision, mission, and goals of the enterprise
  • Implements KM solutions to ensure digital information is easy to find and readily accessible
  • Facilitates large workshops to educate stakeholders on industry best practices
  • Leverage frameworks (e.g., Lean/Six Sigma, ITIL), change management, and similar techniques to identify and document user requirements
  • Provide the customer with recommendations to procure and/or develop viable KM and content management solutions that satisfies user needs
  • Drives development and realization of business cases for KM. Accountable for the design and implementation of the KM projects prioritized by the organization leadership. Acts as change agent for this realization.
  • Accountable for development and implementation of metrics regarding the effectiveness of KM implementation and progress towards realization
  • Initiate meetings with user stakeholders to communicate and present project plans, risk, mitigation, action logs, and timelines of key projects
  • Model, coach, and advocate for use of standardized KM approaches across the enterprise
  • Monitor the effectiveness and use of tools and systems as they apply to KM through external research and benchmarking activities as well as internal improvement efforts
  • Provide feedback and recommended improvements
  • Consult and advise in diverse business areas to provide KM expertise to the enterprise


  • TS/SCI Clearance with ability to obtain CI Poly
  • Bachelor’s Degree from an accredited University
  • 10 or more years experience in implementing and supporting enterprise Knowledge Management
  • Proficiency with Microsoft Office, project management software, and KM software platforms (e.g., SharePoint, ServiceNow; Feith Inc. based Electronics Records Management Systems)
  • Business Consulting Knowledge: Preferably in KM approaches but related fields such as strategy developments ITIL, Lean Six-Sigma, business process design, business analysis are helpful. Includes business acumen expected to comprehend and relate to relevant business strategy.
  • Management: Well-developed management skills (agile and adaptive; strategic thinking; intelligence; negotiator; agent of change; skillful listener; and effective communicator)
  • Project Management: Ability to develop, monitor, and maintain project plans that implement, enhance, or further refine KM solutions
  • Customer Focus: Ability to elicit values and anticipate customer needs, at both operational and strategic levels; ability to deliver solutions that meet or exceed customer expectations; ability to coach others
  • Facilitation: Demonstrated ability to design and facilitate workshops, meetings, and/or large or small groups to drive successful outcomes (both virtual and in person). KM standards and methodologies: First-hand knowledge in KM values and methodologies, such as: knowledge mapping, taxonomy, lessons learned, after action review (AAR), Communities of Practice (COP), content management, and tacit knowledge capture
  • Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) position as defined

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