Rural Route Application Support Analyst

Washington DC (remote), Temp-to-Perm

Perform analysis on incoming user support requests and determine correct assignment of personnel to carry out escalated Issues. Determine best course of action to mitigate or resolve any issues and communicate the results back to client. Verification of functionality and enhancements that have been deployed in releases of custom software. Create defects or issue reports for custom software. Opportunity to work with databases and data tools such as Oracle SQL Developer, Python and Jupyter Notebooks.

Requirements

  • Public Trust Clearance
  • Bachelors degree (preferred)
  • Database Management, Issue Management, System Administration – Beginner (0-2 years)
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