ServiceNow Business Analyst

Remote (US), 1099, W2

This role will focus on process design and documentation related to ServiceNow’s GRC/IRM applications. Support collection, synthesis, analysis, and documentation of existing business processes and design of new business processes. Collaborate with business and technical stakeholders to identify, define, and document detailed product requirements and use cases. Facilitate process redesign, serving as a liaison to the business community while advising on all change aspects. Provide expertise in, but not limited to: Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis.


  • Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements
  • Use available computer systems resources and personnel to carry out analysis to support management’s quest for performance improvement to determine the most useful business solution
  • Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated in project progress
  • Determine and document user requirements for business processes and abide by those requirements for future projects
  • Review and analyze information, forecasts, methods, schedules, systems, processes and procedures


  • Public Trust Clearance; US Citizen, Dual Citizen
  • Bachelor’s degree; or Associates degree plus 2 years’ experience
  • ServiceNow Business Analysis – Advanced (7-10 years)
  • Governance Risk Compliance (GRC); ServiceNow – Intermediate (3-5 years)
  • Strong written and verbal communication
  • Business Analysis experience — System Design, System Architecture, Business Technical Architecture, Business System Requirements definition, or similar
  • Qualitative and Quantitative Analysis skills
  • Experience with ServiceNow – GRC/IRM
  • Customer Experience (CX) experience (Personas, Journeys, Use Cases, etc.)
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